ISO 44003:2021 pdf download – Collaborative business relationship management — Guidelines for micro, small and medium-sized enterprises on the implementation of the fundamental principles.
1 Scope This document gives guidelines for micro, small and medium-sized enterprises (MSMEs) to use the twelve principles of collaborative business relationships given in ISO/TR 44000 to improve their collaborative capability. This document is applicable to MSMEs regardless of what they do, where they are, their operating environment, culture, social capital and objectives. NOTE The definition of an MSME varies widely. This document is intended for the use of any organization that identifies or is identified as an MSME. 2 Normative references The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 44001, Collaborative business relationship management systems — Requirements and framework 3? Terms? and? definitions For the purposes of this document, the terms and definitions given in ISO 44001 apply. ISO and IEC maintain terminological databases for use in standardization at the following addresses: — ISO Online browsing platform: available at https://www.iso.org/obp — IEC Electropedia: available at http://www.electropedia.org/ 4 Structure of this document This document is based on the twelve principles of collaborative business relationships given in ISO/TR 44000. For each principle, there are three main subclauses: — What: a summary of the intent of the principle; — Why: an explanation of its relevance to the MSME; — How: guidance on its implementation.
5 Implementation of the principles of collaborative business relationships management 5.1 Relationship management 5.1.1 What: summary of the intent Relationship management is important to managing and sustaining collaborative relationships and underpins their success. This does not need to be a complex process but should be one which can be easily understood and communicated across the organization and to external parties. 5.1.2 Why: explanation of relevance To be sustainable and deliver value over time, a collaborative relationship needs to have a continued focus on effective relationship management. Collaborative relationships that are based solely on personal relationships, although important, are vulnerable where personnel can change over time. A documented approach enables consistency and improvement over time. Furthermore, those joining the relationship have a clear perspective on the way it is to be managed and the expectations of the parties involved. 5.1.3 How: implementation guidance 5.1.3.1 Establishment of the relationship management plan (RMP) The owners and/or managers need to understand their market, their business environment and the expectations of their stakeholders. They should identify those areas of the external and internal environment in which the business seeks to achieve its objectives.
ISO 44003:2021 pdf download – Collaborative business relationship management — Guidelines for micro, small and medium-sized enterprises on the implementation of the fundamental principles
